FAQ
Q: What is the process?
A: Check out online and within 72 hours we'll email you a PDF proof of your design. If you are using a custom graphic, we will reach out to you for your vector file. Each engraving job includes one edit, and any additional edits may result in additional charges.
Once you approve your design, we will get it into production. Your items will typically ship within 14 business days from approval. Please contact us for rush delivery.
Q: Do you offer custom designs?
A: Yes! We always welcome custom design. A vector file is required to avoid a set-up fee. An initial set-up fee of $50 may be charged for custom design and will include 2 edits. Additional charges may apply beyond.
Q: Do you offer discounts for large orders?
A: Yes! Everyday discounts on Gift & Engraving large orders automatically applied at check out. Automatically save 10% off Gift & Engraving orders over $250 and 20% off Gift & Engraving orders over $500.
Having a special event? Looking for items with your logo to market your business? Please contact us for more information and additional savings on orders over $1,000.
Q: Do you offer wholesale?
A: Yes! Please contact us to shop Alex Abby's wholesale line. Please provide your business information and tax ID. Most "Gift & Engraving" available wholesale, please contact us for more information.
Please Use Offline Payment at Checkout. We will email you a separate invoice that does not include sales tax. Net 30 Terms are available after your 2nd order. Checks preferred; zelle and all major credit cards are accepted.
Q: Can I shop in person?
A: Yes! If you're local to Arizona, Alex Abby is a regular vendor at the Oak Creek Arts & Crafts Shows in Sedona, Arizona.